At Three Cords, LLC, we take pride in delivering high-quality professional services including resume writing, career consulting, and strategic talent solutions. Because our services are custom-built and time-invested, we maintain a clear and transparent refund policy as outlined below.
1. Services Covered
This policy applies to resume services, career consultations, LinkedIn optimization, interview coaching, and all other talent or business-related services rendered directly by Three Cords, LLC.
2. Refund Eligibility
Due to the personalized and consultative nature of our work, all service sales are considered final once delivery has commenced. Refunds will only be considered under the following conditions:
- A refund request is submitted in writing within 48 hours of initial purchase and prior to the start of any work.
- There has been a clear failure to deliver the agreed-upon service, and reasonable attempts to resolve the issue have been unsuccessful.
3. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- The client has approved or received draft or final deliverables.
- The client fails to provide necessary input or documents after purchase, causing project delays.
- The client changes their mind, no longer needs the service, or seeks cancellation for reasons unrelated to service quality.
4. Revisions and Satisfaction
We are committed to client satisfaction and offer reasonable revisions within scope to ensure expectations are met. Please contact us if there are any concerns so we can work toward a resolution.
5. Contact for Refund Requests
All refund requests or concerns must be submitted to info@threecordstalent.com. Requests will be reviewed on a case-by-case basis, and responses will be issued within 5 business days.